• The item(s) is faulty, damaged or defective at the time of delivery.
• The item(s) does not match the original specifications of the product or is found to be not the same as you had actually purchased.
• You must notify us within 5 days of delivery by writing to sales@stravhub.com or by calling at +92 327 7843347, in case you want to raise a dispute. At STRAV, we look at each dispute on a case-by-case basis and tries to be fair to both parties.
• Replacement will be sent in case a defected/faulty/damaged item. You will be required to email photographic evidence of the defective item at sales@stravhub.com, within 5 days of purchase before any claims can be processed.
• Customer needs to return the merchandise via traceable delivery i.e., courier or registered post on his own expense to our address.
• Delivery Charges will not be refunded.
• Refund requests will be processed within 5 working days after receiving the return products. Rs 250 is deducted for delivery charges in case of refund.
• For further queries about exchanges and returns, please contact us at +92 327 7843347 or email us at sales@stravhub.com.
• Items on sale will not be refunded.

There are certain scenarios where it is difficult for us to support returns & exchanges. Such scenarios include but are not limited to the following:

• Exchange request is made outside the specified time frame.
• The product is damaged because of use.
• The product has tampered.